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Privacy policy

Introduction

  1. This document establishes the procedure for processing the personal data of clients of a virtual asset trading operator (cryptoexchange), as well as measures taken to protect consumer rights. The cryptoexchange operates in accordance with applicable law, including laws on personal data protection and consumer rights.

    1. Collection and Processing of Personal Data

    1.1. Purposes of Data Processing:

    - Ensuring the fulfillment of contractual obligations to clients;

    - Providing services related to registration, verification, and transactions;

    - Compliance with legal requirements in the field of financial monitoring;
    - Improving the quality of customer service.

    1.2. Categories of collected data:

    - Identification data (full name, date of birth);

    - Contact information (phone number, email);

    - Financial information (bank details, transaction history);

    - Verification data (copies of documents, photographs, videos);

    - Technical data (IP address, cookie data, platform activity data).

    1.3. Data processing principles:

    - Lawfulness, transparency, and fairness of processing;

    - Limitation of processing purposes;

    - Minimization of collected data;

    - Relevance and accuracy of data.

    1. Data storage and protection

    2.1. Storage Periods:

    Personal data is stored no longer than necessary to achieve the processing purposes specified in Section 1.1, or for the periods stipulated by law.

    2.2. Security Measures:

    - Use of encryption during data transfer and storage;

    - Regular IT infrastructure security checks;

    - Restrict access to personal data for employees not involved in processing;

    - Implementation of multi-factor authentication for access to client accounts.

    2.3. Notification Policy:

    Clients are notified of any security breaches of their personal data within 72 hours of the incident's detection.

    1. Client Rights

    3.1. Right of access: Clients have the right to request information about what data about them is collected and processed.

    3.2. Right to rectification: Clients may request that their personal data be rectified if inaccuracies are discovered.

    3.3. Right to erasure: Clients have the right to request that their data be erased, except where retention is necessary to fulfill obligations to the client or to comply with legal requirements.

    3.4. Right to restriction of processing: Clients may request that the processing of their data be temporarily suspended in the event of a dispute.

    3.5. Right to data portability: Upon client request, data will be provided in a machine-readable format for transfer to third parties.

    3.6. Right to withdraw consent: Clients may revoke consent to data processing at any time if the processing is based on such consent.

    1. Processing Client Requests

    4.1. All requests regarding personal data should be sent to our support team via email or a special form on the website.

    4.2. Requests are processed within 30 calendar days.

    4.3. The crypto exchange reserves the right to request verification of the client's identity before fulfilling a request to prevent fraud.

    1. Consumer Protection

    5.1. Information about the services provided:

    The crypto exchange undertakes to provide complete and accurate information about the terms of use of the platform, possible fees, and the risks associated with transactions in the cryptocurrency market.

    5.2. Transparency of pricing policy:

    Fees and charges are specified in advance and cannot be changed without notifying the client.

    5.3. Feedback:

    The crypto exchange provides 24/7 customer support via email, chat, and phone.

    5.4. Dispute Resolution Mechanisms:

    Clients are given the opportunity to resolve disputes out of court through the internal support service. If this is unsuccessful, the dispute may be referred to arbitration or court.

    1. Liability

    6.1. The crypto exchange is responsible for the unauthorized use of clients' personal data to the extent provided by law.

    6.2. Clients are responsible for the security of their account information and for promptly reporting any suspicious activity on their account.

    Conclusion

    This procedure for processing personal data and protecting consumer rights is aimed at To ensure the privacy and security of its clients, as well as to maintain high service standards. The crypto exchange is committed to regularly reviewing and updating these rules in accordance with legislative changes and best practices.

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